When an e-mail is sent to the Volthread Support System (VSS) for requesting support, your user account is created automatically. Then an Support Request (SR) ticket is created in the system and a reply back notification e-mail is sent by VSS. After you receive the auto reply e-mail which includes an SR number, you can request your own password by using the system.
Follow below steps to define your password:
1. Connect to VSS system: https://support.volthread.com
2. Click on the link (here) in the password request section.
3. Then enter your e-mail address that you have contacted to our support team with.
4. Check your email inbox then click on "reset your password" link.
5.
Define your password in this screen by taking below screen capture as a reference.
Congratulations! Now, you can log in to the system with your e-mail address and the password you have defined.